Discovery & Core Infrastructure

In our initial phase, our primary objective was to delve into Connect Communications’ operational workflows, architectural intricacies, and overarching challenges. We meticulously documented processes and identified key data points across both subscriber and asset lifecycles. Concurrently, we dedicated efforts to training machine learning models, which served as the cornerstone for establishing KPI baselines. Our adept architects laid down comprehensive design principles and drafted meticulous plans spanning infrastructure, integrations, data flows, and UI enhancements.

The execution phase encompassed a series of crucial tasks:

• Finalizing cloud resource allocation to efficiently store and process application data.
• Implementing MongoDB as the primary database to facilitate the creation of flexible and scalable data structures.
• Constructing microservices on GCP, leveraging managed Kubernetes for seamless horizontal scaling.
• Creating reusable libraries, templates, and GUIDE helpers to expedite the development process.
• Engineering a robust CI/CD pipeline aimed at minimizing deployment risks through rigorous test automation.

Integrated Development: Billing Engine & Inventory Management

During the following months, we engaged in a multifaceted approach aimed at the integrated development of both the billing engine and the inventory management system, expanding upon the robust foundation laid in Phase 1. This phase marked a pivotal juncture wherein our development team embarked on the intricate process of crafting two indispensable components crucial to Connect Communications’ operational framework.

The billing engine, conceived with meticulous attention to detail, emerged as a testament to our commitment to delivering tailored solutions that meet the unique demands of large-scale subscriber management. This intelligent billing engine represents a paradigm shift in subscriber billing methodologies, offering an array of sophisticated features meticulously designed to optimize revenue streams and streamline financial operations. Among its key functionalities are configurable billing schedules, enabling the client to adapt billing cycles to varying subscriber needs seamlessly. Personalized branding capabilities empower them to infuse their distinct identity into every customer interaction, fostering brand loyalty and recognition. The integration of secure payment processing mechanisms ensures the safeguarding of sensitive financial data while facilitating seamless transactions. Automated collection functionalities further enhance revenue collection efforts, ensuring the timely resolution of past-due accounts and minimizing revenue leakage. Robust audit logging and reporting capabilities provide comprehensive insights into financial transactions, empowering the client with actionable intelligence to drive informed decision-making and compliance adherence.

Concurrently, the development of the inventory management system heralds a new era of operational efficiency and asset oversight. As a pivotal component of the organization's infrastructure, this bespoke system revolutionizes asset tracking and management practices, offering real-time visibility into inventory levels, asset statuses, and utilization patterns across multiple warehouse locations. Automated reordering processes streamline inventory replenishment workflows, ensuring that essential supplies and components are replenished proactively, thereby minimizing disruptions to field operations. Furthermore, the system's sophisticated lifecycle analytics capabilities provide invaluable insights into asset performance and utilization trends, empowering the client with the data-driven intelligence needed to optimize resource allocation and drive operational excellence.

The integrated development of the billing engine and inventory management system represents a culmination of our collective expertise and unwavering commitment to delivering transformative solutions that empower the client to achieve its strategic objectives and drive sustainable growth in a rapidly evolving market landscape.

Ticketing System Build

With the aim of centralizing subscriber support, our development endeavors culminated in the design and implementation of an omni-channel ticketing platform. Equipped with intelligent routing capabilities, this platform efficiently allocated issues to the appropriate responders based on predefined algorithms categorizing request types, subscriber tiers, and other pertinent data points. Noteworthy features included mobile field tech apps for on-site troubleshooting, seamless integration with knowledge bases for enhanced documentation, SLA tracking mechanisms, and automated reporting functionalities. The systematic implementation of the ticketing system resulted in a remarkable reduction of reply times by over 40% within a few short months, effectively streamlining the support process and enhancing overall operational efficiency.